So this just received a generic answer with no follow up? That’s disappointing (and the reason why everyone should still be wary of paying for anything in this platform).
Rushil from Simplify
Team•
May 13
Hey, happy to take a closer look if you shoot us an email. This isn’t an issue anymore and has been resolved
Rose Swamp
•
Apr 8, 2025
Hi Sagar,
Thanks for reaching out!
For autofill, the email used is pulled from your Simplify profile, specifically from the Personal Info section. To update it:
Head to your profile
Click the pen icon in the Personal Info section
Update your email, then save
Also, if you’re using a tailored resume, autofill will prioritize the contact information on that specific resume—so make sure the email listed there is up to date as well.
Let me know if it’s still not saving properly or if anything’s unclear—happy to take a closer look.
Ivory Alpaca
•
Jul 28, 2025
Getting this error too even though my resume has the updated gmail. Pressing save doesn’t update the gmail.
Orange Pond
•
Aug 23, 2025
HI, Im also having the problem where hitting save doesnt update the email on the profile
Tomato Oak
•
Nov 28, 2025
I tried to do that, but it says that a user with this email already exists. I changed my email that I used to sign up for simplify from settings with the email that I want to use on my resume. Then I went to Personal Info section to change the email for the resume to the one I want to use (which is the primary email now that I changed it from the email I used to sign up).
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Comments6
Blush Cheese
May 13
So this just received a generic answer with no follow up? That’s disappointing (and the reason why everyone should still be wary of paying for anything in this platform).
Rushil from Simplify
May 13
Hey, happy to take a closer look if you shoot us an email. This isn’t an issue anymore and has been resolved
Rose Swamp
Apr 8, 2025
Hi Sagar,
Thanks for reaching out!
For autofill, the email used is pulled from your Simplify profile, specifically from the Personal Info section. To update it:
Head to your profile
Click the pen icon in the Personal Info section
Update your email, then save
Also, if you’re using a tailored resume, autofill will prioritize the contact information on that specific resume—so make sure the email listed there is up to date as well.
Let me know if it’s still not saving properly or if anything’s unclear—happy to take a closer look.
Ivory Alpaca
Jul 28, 2025
Getting this error too even though my resume has the updated gmail. Pressing save doesn’t update the gmail.
Orange Pond
Aug 23, 2025
HI, Im also having the problem where hitting save doesnt update the email on the profile
Tomato Oak
Nov 28, 2025
I tried to do that, but it says that a user with this email already exists. I changed my email that I used to sign up for simplify from settings with the email that I want to use on my resume. Then I went to Personal Info section to change the email for the resume to the one I want to use (which is the primary email now that I changed it from the email I used to sign up).