Hey @Shayonendra ! What browser are you using and do you have it configured in some way that might prevent the extension from communicating with our servers? For some browsers/configurations you may have to explicitly allow the extension to make requests to api.simplify.jobs.
Teal Mongoose
•
Jun 10, 2025
Hello Luke,
Thanks for responding! I use Firefox. I’m not sure how to add the configuration? I’m in the extension Permissions tab, I don’t see an option to enable requests.
Luke from Simplify
Team•
Jun 10, 2025
Are you using Firefox’s “multi-account” feature or anything like that?
Also, are you on the latest version of Firefox? And what version of the extension are you on?
Teal Mongoose
•
Jun 11, 2025
Yes, I am using the multi-account extension on firefox version 139.0.1.
Once you mentioned thats the problem, I enabled the multi-account extension to communicate with other programs under permissions! Looks like it is working now!
Luke from Simplify
Team•
Jun 11, 2025
Awesome! Glad to hear you got it working!
Teal Mongoose
•
Jun 16, 2025
Hi Luke, looks like I spoke too soon…Simplify has gone back to giving me an error about not logged in.
I’ll use chrome in the meantime, but it looks like multi-container add-on may not be the cause. I’ve done everything short of deleting my multi-container add-on, no change in error message. If you have any other suggestions, i’ll appreciate it, but I suspect there might be a bug that is getting turned on by my add-on use somehow!
Turned off multi-container & facebook container, as well as restarted the PC.
Attempted logging in into simplify with no container and within container in question.
Attempted enabling all preferences possibles.
Luke from Simplify
Team•
Jun 16, 2025
Hey @Shayonendra, sorry to hear it suddenly isn’t working. We’ve actually never been able to reproduce this particular issue ourselves. This problem seems to affect only a very small percentage of users. The only explanation I can think of is that users who experience this problem have a rare atypical setup that blocks requests from the extension to our backend. Either that, or our backend was experiencing a temporary outage, unrelated to the extension, but if you were able to log in through the dashboard then that wouldn’t be the case.
My suggestion right now would be to try different browser (Chromium based) like Brave, Chrome, or Edge.
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Luke from Simplify
Jun 10, 2025
Hey @Shayonendra ! What browser are you using and do you have it configured in some way that might prevent the extension from communicating with our servers? For some browsers/configurations you may have to explicitly allow the extension to make requests to
api.simplify.jobs.Teal Mongoose
Jun 10, 2025
Hello Luke,
Thanks for responding! I use Firefox. I’m not sure how to add the configuration? I’m in the extension Permissions tab, I don’t see an option to enable requests.
Luke from Simplify
Jun 10, 2025
Are you using Firefox’s “multi-account” feature or anything like that?
Also, are you on the latest version of Firefox? And what version of the extension are you on?
Teal Mongoose
Jun 11, 2025
Yes, I am using the multi-account extension on firefox version 139.0.1.
Once you mentioned thats the problem, I enabled the multi-account extension to communicate with other programs under permissions! Looks like it is working now!
Luke from Simplify
Jun 11, 2025
Awesome! Glad to hear you got it working!
Teal Mongoose
Jun 16, 2025
Hi Luke, looks like I spoke too soon…Simplify has gone back to giving me an error about not logged in.
I’ll use chrome in the meantime, but it looks like multi-container add-on may not be the cause. I’ve done everything short of deleting my multi-container add-on, no change in error message. If you have any other suggestions, i’ll appreciate it, but I suspect there might be a bug that is getting turned on by my add-on use somehow!
Turned off multi-container & facebook container, as well as restarted the PC.
Attempted logging in into simplify with no container and within container in question.
Attempted enabling all preferences possibles.
Luke from Simplify
Jun 16, 2025
Hey @Shayonendra, sorry to hear it suddenly isn’t working. We’ve actually never been able to reproduce this particular issue ourselves. This problem seems to affect only a very small percentage of users. The only explanation I can think of is that users who experience this problem have a rare atypical setup that blocks requests from the extension to our backend. Either that, or our backend was experiencing a temporary outage, unrelated to the extension, but if you were able to log in through the dashboard then that wouldn’t be the case.
My suggestion right now would be to try different browser (Chromium based) like Brave, Chrome, or Edge.